There are a few possible reasons why your Favorite dryver is not seeing the ryde request you’ve submitted!
If your Favorite dryver has an existing ryde on their schedule near your pickup (or estimated dropoff) time, they may be prevented from seeing your ryde request, in an effort to prevent schedule overlap!
Your Favorite dryver also may be prevented from seeing a ryde request you’ve submitted, if they own a vehicle we would consider ‘medium,’ in size, but your combined passenger/baggage count requires a larger vehicle.
*If you have discussed your passenger/baggage count with your dryver, and you are both confident that they can safely accommodate your trip details, please contact support at support@myryde.app or (800) 800-1640! We can temporarily update your Favorite dryver vehicle size on the platform, so the ryde can be added to their schedule!
It is also possible that the ryde you have scheduled is scheduled to pick up or drop off, in an area not indicated by the dryver as a zone they would like to receive ryde requests from! This is something Myryde.app dryvers are able to edit in their dryver app!
Please don’t hesitate to reach out to Myryde.app support if you still aren’t sure why your Favorite dryver isn’t seeing your ryde and you would like us to check!