MyRyde.app does not tolerate the use of alcohol or drugs by dryvers while using the MyRyde.app platform in connection with a prearranged ride, including while proceeding to a scheduled pickup or transporting a ryder. If a ryder believes the dryver may be under the influence of drugs or alcohol, the ryder can have the dryver end the trip immediately.
After the dryver has ended the ride, ryders are requested to report their feedback by either replying to their email receipt, by emailing support@myryde.app, or by contacting Customer Support at 800-800-1640.
Promptly after a zero-tolerance complaint is filed, MyRyde.app shall suspend the dryver until further investigation.
MyRyde.app dryvers should not provide rides within 8 hours of consuming any alcoholic beverages.
CALIFORNIA: Ryders must report a dryver whom the ryder reasonably suspects was under the influence of drugs or alcohol during the course of the ride at Commissioner’s Consumer Intake Unit complaint hotline and email address (1-800-894-9444 and CIU_intake@cpuc.ca.gov).