Kindly adhere to these guidelines:

  1. Make sure you have contacted and waited for the ryder at the designated pick-up location beyond the grace period.Grace periods are 10 minutes for residential areas and 15 minutes for airport pick-up.
  2. Send an email to MyRyde.app Support at support@myryde.app with a screenshot of your communication logs and a screenshot of your GPS location during the scheduled pick-up time.
  3. If reporting during Support hours (6 AM to 10:30 PM PST), please wait for the next instructions from MyRyde.app Support regarding further steps before departing. Our Support team will try to contact the ryder to ensure they are not left stranded.
  4. Inform the ryder that the waiting grace period has passed and that you will be departing from the location. Encourage them to reach out to MyRyde.app Support if they require further assistance or help with rebooking.

Not submitting screenshots of your communication logs and GPS location may result in the ride and your efforts not being compensated. To ensure proper payment for dryvers, please follow the outlined process carefully.

Helpful tip:

Make it a habit to confirm the trip with your ryder on the day of travel before heading out to pick them up.