Our Purpose:
MyRyde’s mission is to connect people through meaningful transportation. The MyRyde Community Guidelines were developed to help make each experience safe, respectful, and positive. The guidelines below help explain some of the specific kinds of positive community engagement on the MyRyde Platform, as well as the behaviors or circumstances that may cause you to lose access to the Platform. There will always be unforeseen events that may ultimately lead to your losing access to using the Platform and services, but the following guidelines provide the basis for the behavior we expect from all in the MyRyde community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with MyRyde and may result in the loss of access to part or all of the MyRyde Platform.
We update our Community Guidelines regularly to help make sure everyone in the MyRyde community always feels safe and welcome.
Our Guidelines:
Treat others with respect and kindness:
Everybody needs a little extra kindness and you go above and beyond to make sure others are comfortable when interacting with you.
We won’t all agree all the time, but disagreement is no excuse for disrespectful behavior. We will all experience frustration from time to time, but we cannot allow that frustration to become personal attacks.
You respect personal differences and keep your opinions and judgments to yourself.
We don’t ask personal questions or act aggressively toward others. Aggressive behavior includes yelling, swearing, name-calling, threats, and personal attacks.
No one should be touched without their consent.
Offer help, but don’t assume the other person wants to be helped. Always ask.
Teamwork is key: Support, dryvers, and ryders all want a positive ryde experience. We can only succeed if we work together as a team. We will always do our best to find common ground and follow policies.
Sexual assault and sexual misconduct of any kind is prohibited.
Discrimination:
MyRyde prohibits discrimination based on traits such as religion, sexual orientation, age, language, marital status, pregnancy, national origin, race, ethnicity, or any other characteristic protected by federal, state, or local law. In addition, individuals who report allegedly unlawful conduct in good faith shall not be subject to any form of retaliation.
Everyone should always feel safe and welcome on the MyRyde platform.
We put safety first:
Follow all local/state/federal traffic laws.
We follow safe driving practices and avoid distracted driving.
We handle each other’s information with confidentiality.
You show up when you say you will.
Weapons, alcohol, and cigarettes are not allowed inside the vehicle during any MyRyde trip.
You use an accurate profile picture and name.
Passengers under 18 years of age must be accompanied by an adult.
All occupants of a vehicle must wear seatbelts at all times.
dryver Screening and Compliance:
All potential dryvers in the United States are required to undergo dryver and criminal screenings. Existing dryvers must consent to additional follow-up screenings.
All MyRyde dryvers must maintain and stay in compliance with all required state, federal, or local licenses, certifications, and training courses as a condition of remaining on the platform.
Fraud Prevention and Accurate Trip Reporting
MyRyde requires dryvers to accurately and truthfully report all trip activity at all times. Trip status changes, including “start ryde”, “pick-up”, and “drop off”, must only be marked when the corresponding action has actually occurred at the correct time and location.
dryvers are prohibited from offering, requesting, or accepting cash, tips, gifts, discounts, favors, or any other items of value in connection with a trip, including fare sharing, incentives to members, or compensation outside the MyRyde platform. Any misrepresentation of trip activity, kickbacks, or off-platform payments is fraud and may result in immediate suspension or permanent deactivation. If anyone asks you to exchange something of value or misreport a trip, report it to MyRyde Support immediately.
What if these guidelines aren’t for me?
Some of our guidelines may not be for everyone, but behavior that violates them is not welcome at MyRyde. Anyone who doesn’t comply with these guidelines and MyRyde Terms of Use may be permanently removed from the platform.