MyRyde does not tolerate the use of alcohol or drugs by drivers using the MyRyde app. If a rider believes the driver may be under the influence of drugs or alcohol, the rider can have the driver END THE TRIP IMMEDIATELY.
After the driver has ended the ride, riders are requested to report their feedback 888-982-9716.
Promptly after a zero-tolerance complaint is filed, MyRyde shall suspend the driver until further investigation.
MyRyde Drivers should not provide rides within 8 hours of consuming any alcoholic beverages.
CALIFORNIA: Riders must report a driver whom the rider reasonably suspects was under the influence of drugs or alcohol during the course of the ride at Commissioner’s Consumer Intake Unit complaint hotline and email address (1-800-894-9444 and CIU_intake@cpuc.ca.gov).